The Fact About empire carpets nj That No One Is Suggesting

Save the reaction within the Customer Service Section apologizing. It means almost nothing. Your word is worthless. Your organization’s values and ethics are pathetic. In case you genuinely cared you’d post a phone number and e-mail address with the Management of this firm. However , you don’t. That says quite a bit.

At 9am. Then they claimed eleven-one having a simply call from the manger in just 30min. Now I known as back in. A person has me on maintain examining with the Boston office.

I've had practically nothing but a single issue following the up coming While using the installation of my flooring and blinds. I at first picked out PVP flooring only to possess installers appear out rip up all my carpet and locate a crack in my Basis therein creating practically nothing but carpet feasible. I used to be still left with an entire wreck of the household and Once i referred to as Empire to determine what was my upcoming phase I used to be instructed that a supervisor would return my simply call and figure out what was next. I by no means obtained a simply call from anyone at Empire. I termed again in tears and however wouldn’t be put by to any one in cost i.e. Administration or corporate! I eventually cancelled almost everything only to seek out an email sent to me from Krystle Munoz extending me a Exclusive provide to rectify the situation. I had been advised I could have my flooring replaced at $three,756.fifty four. All conversation was by using electronic mail nobody ever arrived at out and identified as me. I called Ms. MUNOZ but obtained voice mail message stating that she was out of your office. I then achieved with my salesman all over again Okey who experienced my carpet mounted on Saturday. My primary quote with the flooring and blinds I wished was $six,700. Once the debacle and so forth he priced it again and arrived up with $6,200.00 and I reported I used to be quoted $3,756.54 by Ms. Munoz for my flooring and my blinds undoubtedly are a different buy of $one,four hundred.00 which I’ve already placed a $five hundred deposit on. I used to be instructed that my offer from Ms. Munoz can be honored instead of an issue. Ha what a joke that’s grow to be. I’ve known as several times only to in no way get to anyone in demand or keen and in the position to aid. I referred to as today to discover why my blinds have been cancelled, I been given an e mail yesterday stating which i experienced cancelled my blind installation appointment which I hardly ever did. I named Empire to pay my account in entire to the prices I had been promised. For my flooring $three,756.

Thank you for bringing your issues to our interest. We regret to hear about your practical experience, and we would like to follow up with you to more focus on your issues.

7b.) ET despatched installer with Erroneous wax ring and wouldn’t Enable installer go the 1 mile to Residence Depot to select it up.

We’re dissatisfied to hear that the experience did not meet your anticipations. We’d wish to even further talk about your fears, make sure you e mail us at customersupport at empire-today.com with both your account and contact facts.

Can a person, much like the CEO preferably, get again to me to discuss this subject ASAP. General public relations is large to a business & whoever handles it should be aware of how your customer service or personnel manage your organization’s calls & procedures! Thanks in advance for looking at this complaint………..

Remember to Get in touch with us at customersupport@ empire-today.com with each your Get hold of and buy information. We anticipate hearing from you.

July three, 2017 at 3:04 pm Chose to shock my spouse who's from the navy using a new glimpse inside our home just before coming house in July. Largest blunder going to Empire. In the first thirty day period of installation, carpet was coming aside in the seams…virtually. Experienced difficulties with installers not showing up, contacting me to inform me that they'd clearly show up tomorrow and after that just take it on themselves to show up at my home at 8:30pm precisely the same night time.

Yesterday I acquired a phone from Manny inside the “corporate office” that said my file landed on his desk! Ha suitable. He was surely not from corporate just how he spoke to me. Even had the gall to talk to me why I had been chuckling when he said they need an opportunity to enable it to be proper!

m. – 12:00am if this isn’t alright he can return on 9/5/2018. I’m upset Using the Salesperson Danny Gomez mainly because he lied about when workers would begin and conclusion The task. I sense this business breached the agreement by not having the ability to full function whenever they said they would. When l contacted the Salesperson Danny Gomez he was unwilling to offer me managers names and phone number so l could come up with a grievance. I've tried to simply call customer service and was informed the company would Make contact with me in 24 hours currently being I have not listened empire carpet services to something l tried to succeed in out into the Salesperson but l recognize he lied and will say everything to obtain a sale which happens to be unfortunate. If l don’t get a reaction from a supervisor to try to receive this solved l can get a legal professional to dispute this deal for get the job done that was completed!

I referred to as customer service multiple instances about a system of months. CS sent the original installer (Miguel) to return out to my residence with glue to glue the boards back again alongside one another.

six:) LVP – Kitchen area 75sqft: installer tried to glue existing naplock down as an alternative to exchange the naplock as was speculated to be.

Oct 5, 2017 at nine:fifteen am Today (October 5th) Empire was imagined to set up carpet in our daughter’s bedrooms. We gained a phone phone today to at 730am to tell us the carpet isn’t in stock and they don't know when Will probably be in stock. We hired a painter to return in and finish their rooms in worry we would not make the deadline of today Oct fifth. You can’t notify me that Empire didn’t know the carpet wasn’t in inventory a couple of days back. We are extremely disappointed that we used The cash for the painter (he came the last two evenings to finish) and that nobody educated us right up until the date of supply the carpet wasn’t in.

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